What Happened
Carrier Reverses 2017 Decision, Expands Premium Seating and Wi-Fi
American Airlines has announced a significant investment in its onboard experience, reversing a 2017 decision to remove seatback screens from narrowbody aircraft. The airline will reinstall screens across its entire narrowbody fleet, expand premium seating, and introduce Starlink satellite Wi-Fi from 2027. According to American Airlines’ Chief Customer Officer, Heather Garboden, these enhancements will give customers more ways to relax, stay connected, and enjoy their journey. The move is part of a broader effort to compete with Delta and United on domestic routes, as reported by Travel Tourister.