What Happened
Regulator Closes Case on CrowdStrike Update That Disrupted Airline Operations
The Department of Transportation has ended its investigation into the operational meltdown that affected Delta Air Lines in July 2024. The failure, caused by a software update by cybersecurity provider CrowdStrike, resulted in the cancellation of approximately 7,000 flights and the delay of more than 10,000 over the course of five days. The DOT found that Delta provided prompt refunds, adequate baggage assistance, and appropriate assistance for passengers with disabilities. Delta had sued CrowdStrike in a Georgia court over the matter, alleging the faulty software update cost it more than $500 million. The case is ongoing, as reported by Travel Weekly.