What Happened
Eight Years in the Making, New Rule Focuses on Disclosure
The US Department of Transportation has finalized a rule requiring airlines to submit and post a one-page PDF summarizing existing passenger rights regarding delays, cancellations, lost baggage, and denied boarding. This new rule does not grant any new rights or compensation to passengers, but merely consolidates information that carriers already provide. The slow progress and limited scope stand in stark contrast to stronger consumer protections and compensation schemes adopted in places like the European Union and Canada, as reported by Skift.