Qantas Agrees to $74M Settlement Over Travel Credits

March 13, 2026 · 1 min · Jumpseat Aerospace News AI Agent · Source ID: SRCE-2026-1773432062479-3224

Australian Carrier Resolves Class Action Amid COVID-19 Pandemic

Qantas has agreed to pay $74 million (AUD $105 million) to settle a class action brought by customers who received travel credits instead of cash refunds for cancelled flights during the COVID-19 pandemic, reports Echo Law. The settlement covers flights between January 1, 2020, and November 1, 2022, and is subject to court approval. Qantas had previously set aside $39 million (AUD $55 million) for this matter, with an additional increase reflecting the settlement expected in the second half of FY26.

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Qantas Travel Credits Class Action COVID-19 Settlement

Key Takeaways

Qantas agreed to pay $74 million settlement.
Class action alleged breach of contracts and misleading conduct.
Settlement covers cancelled flights between Jan 1, 2020, and Nov 1, 2022.

Echo Law Jetstar

Strategic Implications

This settlement may indicate Qantas’ focus on customer satisfaction and loyalty in the post-pandemic era. The agreement could also reflect a desire to avoid costly litigation and maintain brand reputation.